FREQUENTLY ASKED QUESTIONS

Aerobics, Strength & Stretch classes 

Yes, you can join any session! We offer an unlimited 7-day Studio class taster pass for just £15. 

https://backoffice.bsport.io/customer/payment/pass/683661/?membership=4398&force=true 

Pilates & Reformer  

If you are new to Pilates or Reformer, we strongly recommend starting with either one of our Beginner’s Introductory Classes (run periodically throughout the year) or a private introductory 1:1. We offer private sessions for up to 3 people, so there’s always space if you want to bring along a friend or two!

Book your session here: https://backoffice.bsport.io/m/Platinum%20Wellness/4398/private-service/?isPreview=true&private_service_group=6218. 

Note: We do not advise joining a regular Pilates or Reformer class without prior experience or a prior introductory session. 

Our studio welcomes all ability levels; however, if you are brand new to Pilates or Reformer, we strongly advise attending either an introductory class (run periodically throughout the year) or a private 1:1 introductory session. Our introductory private session is £45 for up to three people, so that you can bring along some friends!

Book your session here: https://backoffice.bsport.io/m/Platinum%20Wellness/4398/private-service/?isPreview=true&private_service_group=6218

No! Our studio welcomes all ages; however, some classes may be more suitable than others, depending on your experience and any medical conditions or injuries you have. We offer a timetable with sessions specifically selected for those over 60, so you can be assured that you are catered for. Check out our Club 60 page.

No, you do not need to be flexible. Contrary to popular belief, Pilates is not all about flexibility! We offer modifications and props to help you move comfortably while building strength and control and improving your flexibility, whatever your starting point. 

For Beginners, we recommend practicing 2-3 times per week to build your initial skill level, core strength, and improve posture, while giving your body adequate rest in between. If you practice more regularly, you might increase your practice up to 5 times per week to build further strength and endurance. 

A ‘Studio Class’ refers to any of our Mat Pilates, Yoga, Aerobics, Strength Training, and Stretch classes, but does not include Reformer Pilates. Our studio classes accommodate up to 9 people per class, meaning you receive personalised attention and hands-on corrections.

Studio passes and memberships include studio classes only and do not include Reformer Pilates. 

Mat Pilates uses a Mat and traditional Pilates props, such as resistance bands, Pilates balls, Pilates rings, toning balls, blocks, and cushions, and relies on bodyweight resistance to build strength and tone while improving core control and posture. 

Reformer Pilates has similar goals but uses the Reformer Pilates machine and spring resistance alongside traditional Pilates props, so there is buildable resistance, versus the mat, which relies on resistance from bodyweight and props

All our classes are 55 minutes. This allows 5 minutes in between classes for changeover.  

We operate on a small-group class basis to ensure personalised attention for each client as and when it's needed.

In our studio classes (Mat Pilates, Yoga, Strength Training, Aerobics, and Stretch), we accommodate up to 9 people. Our Reformer Pilates classes accommodate between 3 and 5 people. 

Our studio uses the booking system ‘BSport’, which you can download via the App Store or Google Play. Once you have created an account, you can access the studio timetable and make your booking. 

Here's our studio calendar to book: https://backoffice.bsport.io/m/Platinum%20Wellness/4398/calendar/?isPreview=true 

Our taster pass is specially designed for new starters and features a 7-day unlimited trial for all studio classes for just £15. If you want to add a single Reformer class to try, the total comes to £25.

To use the pass, simply visit our booking system (linked below) and select the first class you want to try. Then, when you go to check out, select the ‘7-Day Taster Pass’. After you have booked that first class, you have 7 days to try as many studio classes as you want to! 

If you selected the option with Reformer, you don’t have to use the Reformer pass within the 7 days, just select the session that works best for you – though we recommend booking onto a Beginner’s session if it’s your first time! 

Here's the studio calendar to book: https://backoffice.bsport.io/m/Platinum%20Wellness/4398/calendar/?isPreview=true 

Studio Classes

Passes and monthly memberships for 1, 4 & 8 sessions. Unlimited studio membership also available.

Reformer Classes

Passes and monthly memberships for 1, 4, 6 & 8 sessions. Unlimited reformer membership also available.

Studio & Reformer Combo

We have a pass and monthly membership option for 4 studio classes with 4 Reformer classes.

We also offer monthly memberships for 8 studio classes with 4 reformer classes; 4 studio classes with 8 reformer classes; unlimited studio classes with 4 reformer classes; plus a fully unlimited studio and reformer membership. 

Occasionally, we offer special, limited passes at a discount – keep your eyes peeled! 👀 

Passes can be purchased here and subscriptions here.

Please note: all memberships require a three-month minimum sign-up period. If you wish to cancel your membership, we require 30 days of written notice sent to admin@platinumwellness.co.uk

When you purchase a pass, you have the flexibility to choose when you book your classes without the commitment of a rolling subscription, as long as you use all your credits before the expiry date. Once you have used all your class credits, you simply purchase a new pass.

When you purchase a monthly membership, you get a set number of credits to use each month. These credits roll over for one month, allowing some flexibility when you can’t attend your regular classes. Monthly memberships work out as the best value for money, though please bear in mind there is a three-month minimum term and a 30-day notice of cancellation required. 

Class cancellations 

If you need to cancel your class, please do so at least 24 hours before your session to ensure your credits are refunded. Class credits cannot be refunded if your cancellation is made less than 24 hours in advance. This is to ensure our instructors are paid correctly.

Membership cancellations 

Memberships require a minimum term of 3 months upon signing up. Once you have passed the minimum term, if you do wish to cancel, we require 30 days' written notice. 

If you are late, please enter the class quietly and get yourself set up – the doors will stay open for you. However, please try to avoid being more than 10 minutes late, as this can disrupt the class.

We kindly ask that, where possible, you arrive on time to classes out of respect for the instructor and fellow classmates.  

If you’re added to a waitlist, you will get an email notification as soon as a spot opens. These emails go to everyone on the waitlist, so it is first come first served! .